1. Delivery time for garments
The dispatch of garments, as mentioned below, typically ensues within the stated timeframes. For a more precise estimate or expedited service, we urge you to contact our customer service department.
Casual dresses, Printed/Lawn dresses, Tunics, and dresses with light embellishments: Approximately 3 to 4 weeks
Evening/Party Wear, Saree, Anarkali, and Jilbab: Around 4 to 5 weeks
Special Occasion, Heavily embellished dresses, Heavy Saree, and Heavy Anarkali: Roughly 5 to 6 weeks
Wedding/Bridal Dresses: Approximately 6 to 8 weeks
Light Jewellery Sets: Expected within 3 to 4 weeks
Normal Jewellery Sets: Anticipated arrival between 4 to 5 weeks
Diamond-like and Bridal Jewellery Sets: Envisaged within 5 to 6 weeks
Kurta suit, shalwar kameez, waistcoat, plain sherwani, and sherwani with light embellishments: Expected delivery in 4 to 5 weeks
Groom's Sherwani: Anticipated arrival within 5 to 6 weeks
Heavily embellished groom sherwani: Projected delivery in 6 to 8 weeks
Turban: Expected to reach you within 2 to 3 weeks
These estimations are subject to variation during periods of heightened demand and seasonal influx. The final delivery timeframe will depend on the specific product you intend to purchase. We implore you to contact our customer service for further elucidation on the delivery schedule before placing your esteemed order.
Delivery time for fully custom made Items
Please contact Customer service for delivery timeframes of fully custom made items.
2. Express shipping service
For expedited shipping, we rely on renowned carriers such as FedEx and DHL, ensuring delivery to nearly any destination worldwide within 2 to 4 working days from the date of dispatch. Normally, all orders are dispatched from our warehouse as per the aforementioned turnaround time, unless there is an unforeseen delay from the supplier. While we cannot be held accountable for delays during transit or supplier-related issues, we shall duly notify you if we become aware of any foreseeable delays. In such instances, we will endeavor to provide an alternative product or a refund, ensuring your satisfaction.
3. Shipping Charges
Shipping charges are applied on a per-product basis and may vary depending on the destination country. The minimum charges are automatically calculated and displayed on the Final Review of Your Order page prior to payment. The final delivery charge will be determined before the dispatch of the product(s). If it deviates from the charge shown on the "final review of your order" page, you will be promptly informed of the revised amount.
During special promotional periods, costs and delivery times may undergo alterations, as specified within the terms of the promotion.
When placing an order with Zarighar.com for international delivery, please be aware that you may be subject to import duties and taxes levied by the destination country. Any additional charges for customs clearance must be borne by you, as we have no control over these charges and cannot predict their nature. Customs policies vary significantly across different countries, thus we advise you to consult your local customs office for comprehensive information. Furthermore, please note that as the importer of record when ordering from Zarighar.com, you are obliged to comply with all applicable laws and regulations of the receiving country. We value your privacy, and it is essential to note that cross-border deliveries are subject to opening and inspection by customs authorities.
5. Returns Policy for Garments
Our garment orders are tailored to your provided measurements/sizes, whether communicated through our website, email, phone, or fax. It is imperative to acknowledge that Zarighar.com cannot be held responsible for any inaccuracies in the final product (your custom order) that may arise due to measurement discrepancies. Please note that we diligently capture photographs and record videos of each measurement stage of the dress before dispatch, storing them in our records. In the event of any misfit cases, we conduct thorough investigations by cross-referencing the measurements from our archives. We regret to inform you that we do not accept returns or exchanges for custom orders. However, if the order is incorrect, defective, or does not align with the specified size, we will gladly offer a free fix.
Returns Policy for other Items
At Zarighar.com, we strive for your utmost satisfaction with every purchase. Should you receive any defective or incorrect items, you may return them within 7 days of receipt, provided you provide us with written documentation outlining the reason for the return or exchange. Kindly note that custom, oversize, or hazardous items are not eligible for returns. Additionally, items that have been used or bear any stains, emit body odors or perfume scents, display marks, damages, or water stains cannot be accepted for returns or exchanges.
Please note that shipping and handling charges are non-refundable.
6. Listing and Descriptions
Zarighar.com endeavors to ensure the accuracy and authenticity of product descriptions and photographs featured on this website. While we make every effort to faithfully reproduce colors and styles through the photographs displayed, slight variances may occur. It is important to recognize that the actual colors perceived may be influenced by your monitor settings, VGA card, computer resolution, and browser. Hence, we cannot guarantee the absolute accuracy of your monitor's display of color or style.
7. Order Cancellation:
You have the liberty to cancel an order within 24 hours from the time of payment receipt, with no deductions or charges incurred, entitling you to a full refund. For cancellations made beyond the initial 24-hour period, processing charges and administrative fees for refunds may apply. In the case of a custom order that has already been processed, cancellation requests after 24 hours may incur additional charges, which will be calculated and conveyed to you. Subsequently, the final charges will be deducted from your payment.
8. Amend Your Orders
Amendments to your original order can be suggested within 24 hours from its receipt. Any changes requested beyond the initial 24-hour timeframe may be subject to additional charges, which will be assessed upon reviewing the nature of the requested alterations.